Frequently Asked Questions

Find answers to common questions about Florunisa’s beauty and herbal products, ordering process, shipping, returns, and more.

1. What is Florunisa?

Florunisa is a beauty and herbal brand offering natural, chemical-free skincare products designed to nourish and enhance your natural beauty.

3. Are Florunisa products made with natural ingredients?

Yes! Our products are crafted with high-quality herbal and organic ingredients to ensure safe and effective skincare.

5. How can I place an order?

You can place an order directly through our website by selecting your desired products, adding them to the cart, and proceeding to checkout.

7. What payment methods do you accept?

We only offers Cash on Delivery till date but keen to integrate debit/credit card purchases.

9. Do you offer international shipping?

Currently, we offer shipping within Pakistan only. For international orders, please check our shipping policy for details.

2. What is your return and refund policy?

We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. Refunds will be processed according to our return policy.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor your package's delivery status.

6. Are Florunisa products tested on animals?

No, we are a cruelty-free brand, and none of our products are tested on animals.

8. Can I use Florunisa products if I have sensitive skin?

Yes! Our products are formulated to be gentle on all skin types. However, we recommend conducting a patch test before full application.

10. How can I contact customer support?

You can reach out to our support team via details given in footer or in contact us.